Do you want customers to be able to reach you directly on your web site?  If so, live chat may be for you.  Livechat is an instant messaging service for web sites.  A customer clicks on a link and is able to talk to you while on the site if they have an issue.  You can use programs like LiveZilla for free, or others if you require additional functionality. Call today at (800) 266-5294 for info.